At RENARD BAKERY, we’re committed to protecting and respecting your privacy.

Who are we?

We are RENARD FOODS BV (trading under the name RENARD BAKERY, hereinafter “RENARD BAKERY”), a private limited company located at 1050 Ixelles, Fernand Cocqplein 3 box 1, registered in the Crossroads Bank for Enterprises under the number: 0633.971.115, phone number 02 512 99 56, and with the website ww.renardbakery.com.  

RENARD BAKERY is a bakery located in Ixelles, offering a wide range of rustic sourdough breads and artisanal baked goods and pastries.

The references to 'We', 'Our', and 'Us' in this privacy policy refer to RENARD BAKERY. 'You', 'Your', and 'User' refer to any individual who provides us with personal data by using our website or purchasing our products.

About this Privacy policy

This privacy policy (hereinafter: “Privacy Policy”) explains, among other things, when and why We collect personal information from individuals who visit Our website, how We use it, the conditions under which We may disclose it to others and how We keep it secure.

We comply with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data (also known by the abbreviation “GDPR”), as well as applicable national privacy legislation.

We may make changes to the Privacy Policy. We recommend that you check this page regularly to ensure that you are happy with any changes. If the changes affect your rights as listed in the Privacy Policy, we will ensure that this information is provided well in advance before the change takes effect.

If you have any questions about the Privacy Policy and/Our privacy practices, you can always send an e-mail to privacy@renardbakery.com.

How do We collect information from You?  

We collect personal data from you when, for example:

- You place an order for one of our products online;

- You place an order in our store;

- You contact us via the contact page on our website or by email

What type of information is collected from You?  

The personal information We collect might include:

- If you place an order online: surname, first name, address, phone number, email address, company name, and VAT number;

- If you place an order in our store: surname, first name, address, phone number, email address, company name, and VAT number;

- If you contact us: surname, first name, address, phone number, email address, company name, VAT number, and any personal data in your message.

If you order a product from us, your card details are not stored by us. These details are collected by our third-party payment processors who specialize in securely recording and processing credit and debit card transactions (as outlined further below).

How is your information used?  

We may use Your information:

- To process your orders and fulfill our obligations arising from the agreements you have made with us;

- To inform you of any changes to our services and/or Privacy Policy;

- To send you information that you have requested and that may be of interest to you;

- To deliver your order;

- To send you an invoice;

- For administrative and business purposes;

- To improve our business and website;

- For advertising and analytical purposes;

- In connection with our legal rights and obligations;

- For certain additional purposes, but only with your explicit consent.

We regularly evaluate our retention periods for personal data. We retain your personal data for as long as necessary to fulfill the purpose for which it was collected and used (for example, for the time needed to answer a question or prepare an order), unless a longer period is required for our legal obligations.

We will delete your personal data as soon as it is no longer needed (for example, a question you have submitted to which we have already responded)."

Who has access to Your information?  

We will not sell or rent Your information to third parties.

Third Party Service Providers working on Our behalf: We may pass Your information to Our third party service providers, subcontractors and other associated organisations for the purpose of completing tasks and providing services to You on Our behalf. However, when We use third party service providers, We disclose only the personal data that is necessary to deliver the service and We have a contract in place that requires them to keep your information secure, not to use it for their own direct marketing purposes, and to keep it for no longer than necessary for the purposes of completing the tasks and providing the services to You on Our behalf. Please be reassured that We will not release Your information to third parties for them to use for their own direct marketing purposes, unless You have requested us to do so, or where We are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When You use Our secure online payment pages, Your payment is processed by Our third-party payment processor, i.e. MOLLIE, which specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please send an e-mail to privacy@renardbakery.com.

We may transfer Your personal data to a third party as part of a sale of some or all of Our business operations and assets, or as part of a business restructuring or reorganisation, or if we are required to disclose or share Your personal data in order to comply with any legal obligation or to enforce or apply Our Terms and Conditions or to protect the rights, property or safety of Our customers. We take the necessary measures to protect your privacy rights at all times.

Your rights in relation to Your personal data

You have the right:

- To access Your personal data and to be informed about its use;

- To correct Your personal data;

- To have Your personal data deleted;

- To restrict the use of Your personal data;

- To object to the use of Your personal data;

- To complain to the supervisory authority https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen);

- To withdraw Your consent to the use of Your personal data;

- To ask for the portability of the personal data You shared with Us.

If You choose to have your personal data deleted or to restrict its use, EEVE cannot guarantee that the website will still be fully functional. With regard to the App and the Product, We only ask for a minimum of data which are necessary for the performance of the Agreement.

Security precautions in place to protect the loss, misuse or alteration of your information

When You provide us with personal data, We take the necessary steps to ensure that it’s handled securely. Any financial data (such as credit or debit card details) is encrypted and protected with the necessary software encryption. When You are on a secured page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Although we adhere to strict standards to protect your personal data, the use of the website can never be 100% secure. As a result, we cannot guarantee the security of the transmission of information, and you do so at your own risk. Once we have received your data, we make every effort to ensure the security of our systems.

The use of cookies

Like many other websites, Our website uses cookies. Cookies are mini-files placed on the hard drive of the visitor to facilitate the communication between the computer of the visitor (whatever the type used - computer, smartphone, console or video games connected to Internet, ...) and the website’s server. For more information, please see Our cookie policy via the following link:

Links to other websites

Our website may contain links to other websites, such as Facebook, Instagram, Deliveroo, and Bakkeronline. The Privacy Policy applies only to Our website, so We encourage you to read the privacy policies on the other websites You visit. We are not responsible for the privacy policies and practices of other sites including if You access them using links from our website.

Furthermore, if You are linked to Our website from a third party website, We cannot be held responsible for the privacy policies and practices of the operators of that external website and recommend that You check the privacy policy of that external website.

Transferring your information outside of the EU

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services

Review of this Policy

We keep the Privacy Policy under regular review. The Privacy Policy was last updated the 23th of December 2024.